Frequently Asked Questions

Our team of registered nurses at SN Training is highly qualified to conduct comprehensive training sessions customised for the community and disability sectors. Additionally, we are proud of being accredited as a Registered Training Organisation (RTO) by the Australian Skills Quality Authority.

HLTAID011 - Provide First Aid

Our first aid course covers a broad range of topics to enable participants to manage emergencies confidently and provide a first aid response to a casualty. It is suitable for people in workplaces and members of the public who want first-aid training.

HLTWHS005 - Conduct Manual Tasks Safely

Our Manual Handling course develops nurses, student nurses, and support workers' skills and knowledge to perform manual handling tasks safely in the disability sector. You will gain confidence using working hoists, hospital beds and slide sheets. 

HLTAID009 - Provide Cardiopulmonary Resuscitation

Our CPR course will provide you with the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) on a casualty who is unconscious and not breathing normally, which aligns with the Australian Resuscitation Council (ARC) guidelines. CPR is a lifesaving technique that can sustain life until an ambulance arrives. You will gain the knowledge and confidence to perform CPR on an adult, child and infant, to describe alternative methods for delivering rescue breaths

HLTAID011 - Provide First Aid 

Day Course - $130.00

HLTWHS005 - Conduct Manual Tasks Safely

Day Course - $130.00

HLTAID009 - Provide Cardiopulmonary

Resuscitation

Half-day Course - $60.00

HLTAID011 - Provide first aid

The program is delivered over approximately 16.5 hours and is comprised of:

• 8 hours of pre online learning with knowledge assessments
• 8 hours in class

HLTWHS005 - Conduct Manual Tasks Safely

The program is delivered over approximately 7 hours and is comprised of:

• 1 hour online learning with a knowledge assessment
• 7 hours in class

HLTAID009 - Provide cardiopulmonary resuscitation

This program is delivered over approximately 5 hours and is comprised of:

• 2 hours pre online learning with a knowledge assessment 
• 3 hours in class

The validity period for each first aid certificate is shown below. 

• HLTAID011 - Provide First Aid - 3 years
• HLTAID009 - Provide Cardiopulmonary Resuscitation – One year
• HLTWHS005 - Conduct Manual Tasks safely – It is recommended that you refresh your skills and knowledge in manual handling every two years. 

The courses covers the knowledge and performance criteria in accordance with the relevant Unit of Competency and Assessment Requirements, as outlined on training.gov.au 

Knowledge Assessment

Before attending the course, learners will receive a link to complete mandatory online learning and answer knowledge quiz questions at their own pace. This must be completed prior to the practical sessions unless there are exceptional circumstances. In such cases, learners must inform the Trainer and Assessor upon arrival for the practical session. 

Please note that this is a requirement for online training. If you have digital literacy challenges or require support in this area, please email our Learner Support Officer at: supportofficer@sntraining.com.au.

Practical Sessions 

The practical session includes demonstrations, practice, and skills assessments, along with the application of knowledge gained during the online learning. 

Each unit of competency includes an online learning component that must be completed prior to attending the course, along with an online knowledge assessment that can be completed at your own pace. 

On the training day, the session will be trainer-led and conducted in either a half-day or full-day format, depending on the specific course requirements, in a face-to-face classroom setting.

SN Training requires learners to present a valid photo ID before the course commencement. 

Each of our accredited units of competency requires a specific level of physical ability to meet the evidence requirements for assessment. These standards define the level of performance necessary to demonstrate competency.

Given the potential health and safety risks, it is not appropriate to issue a statement of attainment to learners who are physically unable to meet the required assessment standards.

Learners should attend the course in comfortable, appropriate clothing with closed-in shoes. All equipment and consumables are supplied as part of the course.

Yes, our course Statements of Attainment will be recognised wherever you go throughout Australia. SN Training is a Nationally Recognised Training Organisation (No. 46264)

Certainly! Our qualified trainers can come to your workplace or home to deliver group first-aid and CPR training sessions at a time that suits you and your colleagues. 

Additionally, our training can be customised to address the specific health and safety concerns relevant to your circumstances. 

Group manual handling courses are only offered at our training facility.

All of our courses are held at our main office in Osborne Park 6017

Fees are payable when a learner receives a confirmation of enrolment. The initial fee payment must be made before commencing training. SN Training may discontinue training if fees are not paid as required. 

You can pay for your course online with a Visa or Mastercard.

Your Statement of Attainment (PDF) will be emailed on the day you successfully complete your course. You must pay for your course in full and provide your valid USI to obtain it.

Visit the USI website: Go to the official USI website at https://www.usi.gov.au 

Create a USI (if you don’t have one):

• Click on the "Create a USI" button.
• You will need to provide personal details such as your name, date of birth, and contact information.
• You may be asked to answer a few security questions.
• After completing the form, you will receive your USI immediately.

Access your USI (if you already have one):

• If you’ve forgotten your USI or need to retrieve it, click on the "Find your USI" option on the website.
• Enter your details, such as your name, date of birth, and any other required information.
• Follow the instructions to retrieve your USI.

Keep your USI safe: Your USI is a unique number that stays with you for life and allows you to access your training records. Make sure to keep it in a secure place.

If you encounter any issues, you can contact admin@sntraining.com.au

Yes. A person with a disability can attend our courses.

Regulations require students to perform specific activities to attain full certification. If these activities are not performed, a Statement of Attendance will be issued.

For certification, a successful student would need to demonstrate the use of all their senses in relation to monitoring a casualty and observing potentially dangerous surroundings. Another requirement is being able to kneel on the floor to perform CPR on a manikin for 2 minutes, uninterrupted. You must perform and demonstrate at least three different manual handling tasks for manual handling.

SN Training can come to your workplace and deliver customised training to your organisation. However, a minimum of 8 people is required. 

Please contact admin@sntraining.com.au for further information on group pricing. 

SN Training is committed to providing a fair and transparent complaints and appeals process, including access to an independent external body if required. To make a complaint or an appeal, you are requested to complete one of the following forms:

• Complaint Form:  SN Training - Complaints Handling
• Request for Appeal of a Decision: SN Training - Request to Appeal a Decision

Please contact admin@sntraining.com.au to request one of these forms.

Learners who give notice to cancel their enrolment ten business days or more before the commencement of a program are entitled to a full refund of fees paid.

Learners who give notice to cancel their enrolment nine business days or less before the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by SN Training is required to cover the costs of staff and resources, which will have already been committed based on the learners’ initial intention to undertake the training.

Learners who cancel their enrolment after a training program has commenced are not entitled to a fee refund.

If a learner has purchased a text or training workbook and later cancels, SN Training will not issue a refund for the cost of the text.

Please contact admin@sntraining.com.au to request a refund request form.

SN Training refunds are not transferable to another person.

For more information, please see our Learner’s Handbook 

Requests for transfers to alternate programs can be arranged if SN Training is advised in writing more than ten working days before the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where SN Training has been notified in writing at least ten working days before the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

You are entitled to access to your records. These records include your:

• learner file,
• learning and assessment records,
• administrative records,
• AQF certificates include re-issuing a statement of attainment or qualification previously issued.

Yes, SN Training recognises that some learners may need extra support to complete our courses. 

We offer a variety of educational and support services to ensure each learner receives the necessary assistance to successfully complete our courses. 

We achieve this by asking you to complete enrollment documentation, which includes a series of questions to identify the services you may need.

Internal support services available upon request include:

• Consultations with SN Training's Trainers and Assessors
• IT support for navigating the Learning Management System
• Learning materials in large print
• Reasonable adjustments during assessments
• Language, literacy, and numeracy support

Our crucial objective  is understanding what support services you may need to participate fully in your study. 

If you require any LNN assistance, please email our Learner Support Officer at: supportofficer@sntraining.com.au.